Corona Ready

Start winter season from 02.12. till 18.04.2022. Enjoy your vacation to the fullest, we look forward to seeing you!

SUPER GREEN PASS (according regulation from HGV): From January 10th 2022, people aged 12 and over are obligated to show the Super Green Pass at the Hotel CHECK IN, valid also for Spa & Sauna areas as well on the ski slopes. Safty skiing is so guaranteed.
The Super Green Pass (vaccinated or recovered) is obbligated to enter in  restaurants, Bars & huts. 

Important information for South Tyrol you find here:
https://www.suedtirol.info/en/information/coronavirus/green-pass-coronapass

CANCELLATION TERMS: Covid 19: should you not be able to start your vacation, because arrival is not possible due to the recommended precautionary measures for Covid 19, a reservation can be cancelled free of charge till 3 days before arrival.
Any advance payment made will be credited for later stays or transferred back.

Otherwise is valid our cancellations policy:
* are free untill 30 day prior arrival
* 29 - 14 days 50 %
* 13 - 0 days 80 %  
* also in case of late arrival or early departure.

Occasionally, something can happen before the start of a trip. With our holiday cancellation insurance you are financially covered. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by Europäische Reiseversicherung
Information related to COVID-19 and insurance cover

IGENE GENERALE

• 1 m distance rule applies which we are happy to comply with and our employees wear face masks. You currently only need a face mask if you help yourself at the buffet, on public buses and in shops
• All employees are regularly trained for hygiene and safety measures and for the corect handling of guests
• All employees wear face masks during their entire working hours
• Surfaces in public areas are disinfected and cleaned several times a day; columns with hand disinfectants in different places
• Reception: use the Pre-check-in to send us your login details online easy from home
• "NO Entry in room": upon request, your room will not be entered or cleaned during your stay
• Separate cleaning utensils are used for each room & suite, disinfectants are available in all areas
• Disinfection of all rooms & suites before guests' arrival. Professional and special cleaning agents from Hollu, EN-certified disinfectants against viruses, are used for disinfection
• The rooms, suites & common areas are disinfected with ozone at regular intervals and ventilated daily
• Restaurants: the prescribed minimum distance is observed in the restaurants, bar, terrasse
• On Buffet guests should use gloves - which we provide - and mouth protection. Room service (at additional cost on request)
• SPA & Wellness: reservations for treatments on Spa and Hotel reception
• Water in swimmingpool & Whirlpool is cleaned with UV disinfection (UVOX REDOX), chlorine and special sand filters
• Sauna: regular use

OUTDOOR ACTIVITIES

• weekley guided hikes with your hosts Helga, Hannes & Heidi (see weekly program)
• weekly excursion tours from the alpine school Sexten (on reservation and additional cost)
• E-Bike rental in hotel (max. 4 bikes); otherwise on the Bike Academy in Sexten or Papin Sport in Innichen 
• Child care (see weekly programm), activities most outdoors

GOOD TO KNOW

• Sexten Card: information on reception
• Public transport and cable cars operate at 50% capacity. Wearing a surgical mask while on board is mandatory for people aged 12 and over. An FFP2 mask is still recommended.
• Fast internet line via fiber optic connection
• Hospital including first aid station is located in Innichen in 10 km
• The general practitioner Dr. Mair available. Distance 6 km
• Sexten pharmacy (6 km), Innichen (13 km), Toblach (20 km)

With pleasure we are happy to answer any ohter questions