Corona Ready

Safe on vacation COVID-19 READY

Freedom, space and tranquility in the middle of the 1,200-hectare Unsesco World Heritage Dolomites nature park at 1,636 m - your Kreuzberg vacation.

You can rely on us. Respect, hygiene & cleanliness guarantee in all areas

Flexible cancellation policy due to the Covid 19
Should you not be able to start your vacation, because arrival is not possible due to the recommended precautionary measures, a reservation can be canceled free of charge within 3 days before arrival. Any advance payment made will be credited for later stays or transferred back.

Our measures are constantly being revised in accordance with our government's WHO instructions. Status: 14.05.20


IGENE GENERALE
  • All employees are regularly trained for hygiene and safety measures and for the corect handling of guests
  • All employees wear face masks and gloves during their entire working hours
  • Surfaces in public areas are disinfected and cleaned several times a day
  • Columns with hand disinfectants in different places
  • Facial masks and gloves for guests are provided

RECEPTION
  • Warm greeting with a covert smile and thermal imager with automatic fever detection
  • Pre-check-in: You can send us your login details online from home
  • Check-out: to shorten the time at the reception, we will send you your cost overview in advance by email. You can pay conveniently and quickly at the reception or online
  • The rooms are not rented 24 hours before your arrival • Upon request, your room will not be entered or cleaned during your stay. If you would like this option, we will grant you a 5% discount (please notify when confirming your reservation)
  • Distance rules apply in the house. If it is not possible to keep the distance, we ask you to wear a face mask / cloth.
  • No distance rules apply to people in the same room CLEANING AND DESINFECTION
  • Separate cleaning utensils are used for each room & suite
  • Disinfection of all rooms & suites before guests' arrival. Professional and special cleaning agents from Hollu, EN-certified disinfectants against viruses, are used for disinfection
  • The rooms, suites & common areas are disinfected with ozone at regular intervals and ventilated daily
  • Sufficient disinfectants are available in all areas

CLEANING AND DESINFECTION  
  • Separate cleaning utensils are used for each room & suite
  • Disinfection of all rooms & suites before guests' arrival. Professional and special cleaning agents from Hollu, EN-certified disinfectants against viruses, are used for disinfection
  • The rooms, suites & common areas are disinfected with ozone at regular intervals and ventilated daily
  • Sufficient disinfectants are available in all areas

GASTRONOMY - RESTAURANT
  • A breakfast menu card with local products complements the breakfast buffet
  • At the buffet you will only find packaged food
  • Should guests help themselves at the buffet, guests should use gloves - which we provide - and mouth protection. Children are not allowed to the buffet
  • Room service (at additional cost) we offer for breakfast, lunch and dinner
  • No salad buffet: salads and cold starters are served at the table
  • The prescribed minimum distance is observed in the restaurants
  • Processing of the food and preparation of the dishes according to the strict hygienic guidelines according to HACCP

WELLNESS & BEAUTY: we adhere to the legal provisions (must remain closed at the moment)
  • The water in the swimming pool is cleaned with UV disinfection (UVOX REDOX), chlorine and special sand filters
  • Our saunas become private saunas: only with advance booking
  • Disinfectants and cleaning cloths available to our guests

OUTDOOR ACTIVITIES / WEEKLY PROGRAM
  • 3 hikes per week in small groups with your hosts Helga, Hannes & Heidi

CHILD CARE: according to legal regulations (government regulation not yet defined)
  • Children assistance only in small groups, especially outdoors
  • Mask requirement for children from 6 years in the play room
  • All toys are disinfected and cleaned in the evening
  • Children's menu card: dishes are served at the table

GOOD TO KNOW
  • Cable cars are allowed to open from May 25th
  • Trade and gastronomy, as well as alpine pastures and mountain huts may open from May 11th.
  • Public transport by bus and train is fully guaranteed, museums and sights are open (from May 25th)
  • Fast internet line via fiber optic connection • Hospital including first aid station is located in Innichen in 10 km
  • The general practitioner Dr. Mair available. Distance 6 km
  • Sexten pharmacy (6 km), Innichen (13 km), Toblach (20 km)

With pleasure we are happy to answer any ohter questions


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